Last updated: 2/7/2025

Last updated: 2/7/2025

Privacy Policy

Privacy Policy

Privacy Policy

Gnarlysoft LLC (“Gnarlysoft,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, gnarlysoft.com, or otherwise interact with us (collectively, our “Services”). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Gnarlysoft LLC (“Gnarlysoft,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, gnarlysoft.com, or otherwise interact with us (collectively, our “Services”). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Scope & Application

  1. Scope & Application

This Privacy Policy applies to all personal information collected about individuals (users, prospective customers, or other site visitors) who visit, use, and interact with our Services. It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our Services.

  1. Information We Collect

  1. Information We Collect

1. Information You Provide Voluntarily

  • Contact Form Submissions: When you submit an inquiry or request via our website contact form, we collect:

    • First Name

    • Last Name

    • Email Address

    • Company

    • Title/Role (optional)

    • Message Body (any additional information you voluntarily provide)

    • Email Support Requests: If you email us at support@gnarlysoft.com, we will collect your email address and any other information you choose to include in the body of your message.


2. Subscription & Payment Information

  • Stripe Payments: If you subscribe to a Gnarlysoft post-development maintenance plan (or any other subscription service) via our website, payment processing is handled directly by Stripe. Gnarlysoft does not collect or store your credit card or other sensitive payment details. Stripe may collect billing information (such as credit card number, billing address) to process the payment. Please review Stripe’s Privacy Policy for information on their data practices.


3. Automatically Collected Information (if applicable)

  • Like many websites, we may use standard internet technologies (e.g., cookies, server logs) to collect certain information automatically. This can include your IP address, browser type, operating system, and usage patterns.

  • However, any such collection is used primarily for basic operational and security purposes (e.g., to help us diagnose technical issues). We do not currently use advanced analytics on our website, but we reserve the right to implement such tools in the future with proper disclosures.

  1. How We Use Your Information

  1. How We Use Your Information

We use the personal information we collect for the following purposes:


1. To Provide and Improve Our Services

  • Respond to inquiries, support tickets, and contact form requests.

  • Process and manage post-development maintenance plan subscriptions (in conjunction with Stripe).

  • Provide technical support when you request assistance.


2. To Communicate With You

  • Send important updates or information about our Services, including changes to this Privacy Policy or other applicable terms.

  • Respond to inquiries and provide customer support.


3. To Manage Subscriptions

  • Facilitate upgrades, downgrades, or cancellations of your post-development maintenance plan via our support team.

  • Address billing inquiries or related administrative tasks.


4. Legal, Security, and Compliance

  • Protect our rights, privacy, safety, networks, systems, and property, or those of other persons.

  • Meet applicable legal and regulatory requirements.


5. Other Purposes

  • We may use your information for any additional purpose disclosed to you and with your consent, where required by law.

We use the personal information we collect for the following purposes:


1. To Provide and Improve Our Services

  • Respond to inquiries, support tickets, and contact form requests.

  • Process and manage post-development maintenance plan subscriptions (in conjunction with Stripe).

  • Provide technical support when you request assistance.


2. To Communicate With You

  • Send important updates or information about our Services, including changes to this Privacy Policy or other applicable terms.

  • Respond to inquiries and provide customer support.


3. To Manage Subscriptions

  • Facilitate upgrades, downgrades, or cancellations of your post-development maintenance plan via our support team.

  • Address billing inquiries or related administrative tasks.


4. Legal, Security, and Compliance

  • Protect our rights, privacy, safety, networks, systems, and property, or those of other persons.

  • Meet applicable legal and regulatory requirements.


5. Other Purposes

  • We may use your information for any additional purpose disclosed to you and with your consent, where required by law.

  1. Legal Bases for Processing (Where Applicable)

  1. Legal Bases for Processing (Where Applicable)

Depending on your location and relevant data protection laws (e.g., GDPR in the EU/EEA), our legal bases for collecting and processing your personal information may include:


  • Your Consent: When you fill out our contact form or subscribe to our Services.

  • Performance of a Contract: To fulfill our obligations to you, such as providing maintenance services under a subscription plan.

  • Legitimate Interests: For example, to communicate with you, improve our Services, and maintain our business operations (while respecting your rights and interests).

  • Compliance with Legal Obligations: Where we are required to process your data to comply with applicable laws or regulations.

Depending on your location and relevant data protection laws (e.g., GDPR in the EU/EEA), our legal bases for collecting and processing your personal information may include:


  • Your Consent: When you fill out our contact form or subscribe to our Services.

  • Performance of a Contract: To fulfill our obligations to you, such as providing maintenance services under a subscription plan.

  • Legitimate Interests: For example, to communicate with you, improve our Services, and maintain our business operations (while respecting your rights and interests).

  • Compliance with Legal Obligations: Where we are required to process your data to comply with applicable laws or regulations.

  1. How We Disclose Your Information

  1. How We Disclose Your Information

We do not sell or rent your personal information to third parties. We may share information in the following contexts:


1. Service Providers

  • We share information with trusted third-party providers who assist us with website hosting, email communications, payment processing, and other services necessary to run our business. Stripe is our primary payment processor for subscriptions. These third parties are authorized to use your information only as needed to provide services on our behalf.


2. Business Transfers

  • If Gnarlysoft is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets.


3. Compliance and Protection

  • We may disclose your information to law enforcement, government authorities, or other third parties if legally required or if we believe such action is necessary to:

  • Comply with a legal obligation or request.

  • Enforce our agreements or policies.

  • Protect the rights, property, or safety of Gnarlysoft, our customers, or others.


4. With Your Consent

  • We may share information about you for any other purpose not described here, if we disclose that purpose to you and you consent.

  1. Data Retention

  1. Data Retention

  • Contact Form Data: We do not store contact form submissions in a database. Instead, the form sends an email directly to support@gnarlysoft.com. Emails sent to this address are stored in our secure inbox and used only to respond to requests.

  • Retention Period: We retain emails and support communications for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal or contractual requirements.

  1. Your Rights & Choices

  1. Your Rights & Choices

Depending on your location, you may have certain legal rights regarding your personal information, such as the right to access, update, correct, or delete your data. To exercise these rights:


  • Contact Us: Email support@gnarlysoft.com with your request.

  • Marketing Communications: If you receive marketing communications from us (currently we do not engage in broad marketing email campaigns, but this may change), you can opt out by following the unsubscribe instructions in each email or by contacting us directly.

  1. Payment Processing Via Stripe

  1. Payment Processing Via Stripe

We utilize Stripe to handle subscription payments for our post-development maintenance plans. When you click on a plan from our website, you will be redirected to a Stripe-hosted subscription page to complete your purchase. We do not have access to your full payment details (e.g., credit card number). Stripe collects this information directly. Please review Stripe’s Privacy Policy to learn more about how they handle your information.

  1. Security

  1. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:


  • Using secure email servers and internal access controls for our support inbox.

  • Limiting access to personal information to only those employees or contractors who need it to perform necessary tasks.

  • Monitoring our website and infrastructure for potential vulnerabilities.


However, no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.'

  1. Children's Privacy

  1. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or equivalent minimum age in other jurisdictions), and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at support@gnarlysoft.com, and we will promptly take steps to delete such information.

  1. International Data Transfers

  1. International Data Transfers

Gnarlysoft LLC is a remote-based company with global team members. If you are accessing our Services from outside of the United States, be aware that your information may be transferred to, stored, or processed in the United States or other countries where our service providers are located. By using our Services, you consent to any such transfer of information outside of your country.

  1. Third-Party Links

  1. Third-Party Links

Our website may contain links to external sites that we do not operate. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policies of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

  1. Changes To This Privacy Policy

  1. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post the updated policy on this page and update the “Last Updated” date at the top. Your continued use of our Services after we post any modifications indicates your acceptance of those changes.

  1. Contact Us

  1. Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like to exercise your rights, please contact us at: Gnarlysoft LLC Email: support@gnarlysoft.com

941 West Morse Boulevard

Suite 100, #473

Winter Park, FL 32789

941 West Morse Boulevard

Suite 100, #473

Winter Park, FL 32789

941 West Morse Boulevard

Suite 100, #473

Winter Park, FL 32789

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